REFUND POLICY

Eligibility for Refunds

Refunds are applicable under the following conditions:
 

• Your order arrived damaged or defective.

• You received the wrong product(s).

• Your order was incomplete or lost during shipping.

​

To be eligible for a refund:
 

• You must contact us within 14 days of receiving your order.

• The product(s) must be unused and in their original packaging (if applicable).

​

Non-Refundable Items

We cannot issue refunds for:
 

• Products that have been opened or partially consumed.

• Products purchased from third-party retailers (please contact the retailer directly).

• Orders placed incorrectly by the customer (e.g., wrong address provided).

​

How to Request a Refund

To initiate a refund request:
 

1. Contact us at hello@finallycandy.com with the following details:

   • Order number

   • Description of the issue (e.g., damage, incorrect item)

   • Photos of the product and/or packaging (if applicable)
      

2. Our team will review your request and respond within 2-3 business days.

​​

Refund Process

• Approved Refunds: Once approved, refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

• Damaged or Defective Products: In some cases, we may offer a replacement product instead of a refund.

​

Shipping Costs

• Shipping fees are non-refundable unless the refund is due to an error on our part (e.g., damaged or incorrect items).

• If you’re returning an order, you may be responsible for the return shipping costs unless otherwise stated.

​

Lost or Delayed Packages

If your package is lost or delayed during shipping, please contact us. We will work with our shipping partners to locate the package or provide a resolution.

​

Need Help?

Your satisfaction is important to us! If you have any questions about our refund policy, feel free to reach out to us

​

Thank you for choosing Finally Candy – where sweetness meets satisfaction!